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On the other hand, the interior amenities in the Truck Campers are very nice, essentially corresponding to those of the previous rental options. And like the Standard and Compact RV rental options, you are getting 3 sleeping spots out of this thing. With the Compact RV rental option, you are getting a 20 feet Thor Majestic 19G motorhome. Before moving on to overviewing the RV offers, we’d like to note that Cruise America provides quite a lot of information on their RVs. Compared to offers available on peer-to-peer rental websites, it may be much easier to make an informed decision with Cruise America. Cruise America has 4 RV rental options to offer – Large, Standard, Compact, and Truck Camper.
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American Song Cruise: Expert Review ( .
Posted: Wed, 12 Jul 2023 17:09:19 GMT [source]
Very Informative and Flexible with trying to find a proper RV for me
Cruise America is popular for Hotels & Travel, RV Rental. Cruise America has 118 locations on Yelp across the US. Read below to see the top rated Cruise America businesses on Yelp and their customer service rating. While Cruise America’s prices are manageable because of the size of the fleet, some extra fees are not included in the rent price. There is a generator fee of $3.50 per hour that is collected at the end of the trip, which can add up and bill you twice.
RV fleet
The company basically transfers your information to the relevant tolling authority. Cruise America offers an optional Early Bird Departure Special for a $350 fee. The Early Bird Departure Special allows you to depart from a rental location as early as 9 AM instead of the regular 1 PM. At the end of the rental, you will be refunded if you’ve driven fewer miles than you’ve paid for. Conversely, you will be charged $0.35 per mile if you have exceeded the estimated mileage.
Cruise America Insurance Coverage
We appreciate your input and are grateful for the opportunity to address your concerns. It appears that you haven't contacted our Customer Relations team regarding this issue. Rest assured, one of our agents will reach out to you promptly to discuss this matter further. We apologize for any inconvenience caused and are committed to resolving this issue to your satisfaction. I wouldn't recommend Cruse America to any Family/Friend. Thieves, I did a scratch on the side, I stopped by 2 RV repair shops to ask for an opinion and a tentative repair price..
Very helpful in locating a vehicle on a…
The Early Bird Departure Special needs to be reserved at least 30 days in advance and prepaid. In addition, keep in mind that Sunday departures/returns aren’t allowed. A thing to note is that for certain rental applications like Bonnaroo or Burning Man, Cruise America may impose increased charges at their own discretion. In addition, they may require you to make a full prepayment in advance for rental events like auto race events, music festivals, or gatherings in remote areas.
Honest Cruise America Reviews from Customers Like You
An increase in maintenance and customer service staff can also help keep customers satisfied during peak times of the year. The reservation down payment will be applied toward the rental charges. As for the security deposit, it is used to cover any excess charges that occur during the trip. Upon return, extra charges are balanced against the security deposit. Cruise America is the leading RV rental and sales provider in North America with more than 130 locations. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental.
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The person who took my reservation was extremely knowledgable and friendly. Key was helpful, courteous, and answered all my questions. I canceled my reservation in your website and the pick up place here in Oceanside said I didn’t and I wasn’t getting my deposit back. I did took a screenshot of the cancellation reply you send me, but I can’t communicate with anyone.
Has anyone bought an RV from Cruise America?
She tries to accommodate every request and does so with genuine kindness. David is so prompt when returning calls, answers every question, and is so pleasant to talk with. Other employees are okay too, but not like David and Karin. I think those two really lead by example and lift the whole company up with their efforts. Look in terms and conditions and nowhere does such a thing appear.
There is also an option of purchasing unlimited generator usage at an $8 daily rate. Speaking of cash, the $500 security deposit needs to be paid with a credit card. If you are using any means other than a credit card, the security deposit charge will be $1,000. Keep this in mind in order to avoid quite expensive surprise costs. If you didn’t use up the $500 security deposit, Cruise America will issue a credit to cover the refund. If you aren’t using a credit card, Cruise America will issue a check and send to your home address.
These options differ by their amenities and comfort, and we think we should briefly overview them so that you know what you are dealing with. On the other hand, Cruise has “more than 120 rental locations” in the United States and Canada, which is very little given that they are servicing almost the entire North America. So even though one-way rental has some nice benefits, you will be rather limited with drop-off locations. With peer-to-peer RV rental, people very rarely rent-out their RV for one-way trips. The vast majority of the rental offers are round-trip. Thus, the one-way rental option certainly is a plus for Cruise America.
For Early Birders, which we again mentioned earlier in the material, the return time is between 9 AM and 3 PM. Failure to return the vehicle in this time frame will incur an hourly $25 penalty. A common point of complaint among users of Cruise America services is that it can take several hours before you actually leave the rental center. Early Birders may be able to avoid waiting for hours, but they aren’t insured from it as well.
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People are rude, rude and insolent in addition to not seeking solutions from their customers. The place is a total garbage dump that should not be used by anyone. I recommend not to have a bad experience in Cruise America north miami. There was something seriously wrong with it causing entire vehicle to lurch. Received very little support from their customer relations people.
You can only drop off the vehicle between 9 and 11 am, and there is a late fee of $25 per hour if you do not return the RV during this time window. Customers are also held liable for any mechanical damage because of “negligence” during operation, which ends up turning into a “he said, she said” battle if it comes down to it. Once you fill out your information, select the RV you want, and pass a background check, the company gives you a pickup delivery time and location. There have been multiple cases of people who did not receive the RV on time and were heavily delayed for their trip. While the sons lacked experience coming straight out of college, they learned from their father and have grown the company into what it is today. Their strategy is categorized as aggressive and proactive.
With the Truck Camper rental, Cruise America basically provides you with a Ford F-150 truck with a truck camper mounted on top. Aside from the much smaller size, one crucial difference in this option is that the RVs don’t include a generator, as well as can’t be used for towing. Aside from this, however, Cruise America also offers one-way and long-term rentals. Let’s begin with the rental options offered by Cruise America.
Being stranded and not making it to our final destination caused us significant financial loss. Because the company has a significant market share and presence, it can offer a better price than most of its competitors upfront. There are also promotions that customers can enjoy at certain times of the year, along with individual insurance advantages. While renowned for its fleet of rental RVs and used RVs for sale, Cruise America is also no slouch in the customer service department! When you’ve been in the biz for as long as Cruise America has, you get to know your customers — you learn how to treat them right.
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